FAQs
Our Air Compression Therapy devices are backed by science to provide therapeutic support for fast sports and exercise recovery, swelling from lymph edema, poor blood circulation, and limb pain. The devices aid in DVT prevention, injury recovery, and blood flow stimulation by utilizing OptiFlow technology- a technology involving repeated sequential inflation and deflation of air chambers to promote blood circulation and lymphatic drainage.
Different head attachments are designed for different muscle groups. Each massaging head delivers specific outcomes with each unique shape.
These attachments are just another factor that allows for customization and, if used correctly, can provide more relief to sore muscles.
Cushioned-
A cushioned head is recommended for those just starting to get the feel for their percussion massager. It doesn’t allow for very deep penetration and utilizes a lot more vibration therapy tactics for more sensitive areas such as the neck. This is a great option to warm up muscles before starting to get into deep tissue.
Round-
For bigger muscle groups, grab the round head attachment. It has more give than other attachments but can still provide deeper penetration. The glutes or hamstrings are ideal candidates for this attachment.
Fork-
This head is specifically designed to reach into smaller muscle groups and provide some precision pressure. It has a two-prong shape that applies pressure to both sides of the spine, targeting the muscles that wrap around your spinal cord.
It’s also great to use on forearms around the bone for providing deep relief after an intense forearm workout (specifically, climbing).
Flat-
A flathead attachment mainly focuses on the vibration therapy aspect of massage guns. The contact area of the flathead allows you to cover a higher surface area, making this another great attachment for large muscle groups.
It still has the capacity to reach deep into those muscle groups, providing the power needed for serious relief and an increase in range of motion.
Bullet-
Compared to a flathead attachment, a bullet is on the opposite end of the head attachment spectrum. It brings all the percussion and vibration into one specific point. The ability to target with immense precision gives it the most intense power.
We want you to be excited about your new purchase and if you have any questions or would like recommendations about your new product, please let us know. You have 30 calendar days from the date you received your 1st Relief Pro order to start the return process.
1stReliefPro.com proof of purchase is required for returns or refunds.
We do not accept returns for 1st Relief Pro products purchased from other retailers. Only items that have been purchased directly from 1stReliefPro.com can be returned to 1st Relief Pro. 1st Relief Pro products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
To initiate a return send us ticket, including your original order number. We are unable to issue you a refund if you cannot find your order number, please contact us before shipping your unit back, and we will be happy to find it for you.
• 1st Relief Pro does not cover shipping costs for returns.
• Products and packaging must be returned in new and undamaged condition. Any product(s) showing signs of wear or being soiled in any way will be deemed "unacceptable" and you will be notified
• 1st Relief Pro is not responsible for items lost or damaged during shipping.
• Your refund will initiate within 3-5 business days of receiving and inspecting your return. A detailed email confirmation will be sent to the email address associated with your order.
• We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.
• We only allow returns/refunds on promotional kits and bundles, IF ALL items included in your order are returned.
Your safety and wellbeing is a priority. We recommend consulting with your physician if you have any questions or concerns about using your device.
Contraindications
Please do not use the 1st Relief Pro, or any compression/percussion device without first obtaining approval from your physician if any of the following apply:
Pregnancy, diabetes with complications such as neuropathy or retinal damage, wear of pacemakers, recent surgery or injury, epilepsy or migraines, herniated disks, spondylolisthesis, spondylolysis, or spondylosis, recent joint replacements or IUD, metal pins or plates. Frail individuals and children should be accompanied by an adult when using any percussion or vibration device. These contraindications do not mean that you are not able to use a percussion or vibration device but we advise that before doing so you consult your physician. Ongoing research is being done on the effects of percussion massage for specific medical disorders that may result in the shortening of the list of contraindications as shown above.
Safety
• Use only on a dry surface of the body over clothing by lightly pressing and moving across the body for approximately 60 seconds per region.
• Use the 1stRelief Pro Percussive massage gun only on the body's soft tissue as desired without producing pain or discomfort.
• Bruising can occur regardless of control setting or pressure applied. Check treated areas frequently and immediately stop at first sign of pain or discomfort.
• Only recharge with supplied 1st Relief Pro Charger
• Do not reach for a device that has fallen into water. Unplug immediately.
• Do not place or store device where it can fall or be pulled into a tub or sink. Do not place in
or drop into water or other liquid
• A device should never be left unattended when plugged in. Unplug from outlet when not in
use, and before putting on or taking off parts.
• Do not operate under blanket or pillow.
• This device can be used by children aged from 8 years and above
• Use this device only for its intended use as described in this manual. Do not use attachments not recommended by the manufacturer.
• Never operate this device if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or if it has gotten wet. If your device isn't working properly, please connect with our customer experience team .
• Do not carry this device by supply cord or use cord as a handle.
• Never operate the device with the air openings blocked. Keep the air openings free of lint,
hair, or any substance which may impair the flow of air.
• Keep fingers, hair, or any other body part away from the shaft and backside of the applicator as pinching may occur.
• Never drop or insert any object into any opening.
• Do not remove screws or attempt to disassemble.
The leg compression helps your blood circulate and lowers your risk of blood clots. It offers the benefits of movement without medication, when you’re unable to be active. If you are a highly active person, it aids in recovery by stimulating the lymphatic system and eases aches and pains by providing sensations similar to a relaxing massage.
The inflating and deflating movement of the 1st Relief Pro compression device supports your circulation. Healthy movement of blood in your body prevents blood clots from forming and encourages lymphatic drainage of toxins.
When the sleeves compress, it helps the blood move through your body to your heart. When they relax, oxygen-rich blood flows to your leg arteries. The sleeves also help your body release substances that can prevent clots .